Shipping policy

Shipping Policy

1. Order Modifications & Cancellations Because all our items are custom-made to order, the production process begins almost immediately after your purchase is confirmed. Therefore, it might not be possible to edit or cancel your order once it has been placed. If you need to change a shipping address or order parameter, please contact us as soon as possible. While we will do our absolute best to accommodate your request, we cannot guarantee that modifications can be made.

2. Packages Lost in Transit We want to ensure your order reaches you safely! If your package gets lost in transit, we will gladly issue a replacement at no additional cost. However, claims for packages lost in transit must be submitted to us no later than 20 days after the estimated delivery date. Please note that all such claims are subject to investigation.

3. Packages Marked as "Delivered" The risk of loss passes to you once the carrier marks the package as delivered. If the tracking information indicates that the product was delivered to your address, but you have not received it, it is your responsibility to file a claim directly with the local shipping carrier. Unfortunately, we cannot issue refunds or send replacement products for packages that are marked as delivered by the carrier.

4. Shipping Addresses & P.O. Boxes Please ensure that your shipping address is fully complete and accurate during checkout. We highly recommend providing a physical residential or business address, as we cannot guarantee successful delivery to P.O. Boxes. If a package is returned to us due to an incorrect or incomplete address, or if it goes unclaimed, you will be responsible for the reshipment costs.