Refund policy

Return and Refund Policy

All Sales Are Final Because all of our products are custom-made and produced specifically for you once your order is placed, we do not keep pre-made items in stock. Therefore, once an order is placed, all sales are final and we cannot accept returns or offer monetary refunds. Please review your order details carefully before completing your purchase.

Print Sizes & Variations We do not offer exchanges or refunds if the incorrect size was ordered. We provide detailed dimensions for all our photographic prints and wall art. Please measure your space carefully to ensure you are selecting the correct dimensions before completing your purchase. Additionally, because our artwork is printed on various physical materials (such as paper, canvas, or metal), slight variations in color, contrast, or cropping may occur during the printing process and are not considered defects.

Damaged or Defective Items We want you to love your custom artwork! If your print arrives damaged, defective, or there is a verified issue with the print quality, please contact us within 14 days of receiving your order.

To help us resolve the issue as quickly as possible, please send an email to support@inbalrazphotography.com and include a clear picture or video of the problem, along with your order number. We will work directly with our printing and shipping partners to find a replacement solution for you.

Lost in Transit For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. We will investigate the issue with the carrier and, if verified as lost, we will gladly issue a replacement order.

Returned to Sender / Incorrect Address If you provide an address that is considered insufficient or incorrect by the courier, or if the shipment goes unclaimed and is returned to our facility, you will be liable for the reshipment costs once we have confirmed an updated address with you.